7.29.2002

Q I need to print and the screen says click here to print can you help me.

R Sure, I will be right there.

Q See, what it says right there?

R Yes did you click there?

Q No.

R Well just click right there.

Q OK.

R Now just wait until the dialog box comes up and it will tell you how many pages it is and how much it will cost.

Q Now what?

R See, it is $1.60. Just click right here where it says click here to print.

Q Right here?

R Now you need to go over to the print station and print out your document.

Q Where will my print come out?

R Right over here. You need to put in your debit card and select your print job.

Q Debit card?

R Yes. You need a debit card to use the printer. It costs .50 to buy a card and your print job is $1.60 so you will have to put $2.00 on your card in order to print this out.

Q But I only have $1.90.

R Well you will need $2.50 in order to get a card that has enought money on it to print this out.

Q Can't I just pay cash? I only have $1.90.

R No, I am sorry. You need a debit card to print. You can buy one right downstairs.

Q But I only have $1.90.

R Your print job will stay on the server for two hours. You can print it as long as you print it within the next two hours.


Observation: I walked away and went back to my desk. My tone got a little edgy but for the most part I held it together. What I really wanted to say was "Take that $1.90 and shove up your a$$." He was back up here prining out within the next five minutes. I'll bet he had that extra .60 in his car but just did not want to go down and get it.

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